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Knowledge base
Explore How-To's and learn best practices from our knowledge base.
Getting Started with Edifix for Teams
For Organization Leads
1
Getting started as an Edifix Organization Lead
For Team Managers
1
Getting started as an Edifix Team Manager
For Team Members
1
Getting started as an Edifix Team Member
Organization & Team Management in Edifix for Teams
For Organization Leads
10
How do I create a new Edifix Team?
How do I add Team Members to a Team?
How do I designate a Team Manager or remove a Team Member from Manager status?
How do I move a Team Member to a different Edifix Team?
How do I delete a Team Member from my Organization?
See all 10 articles
For Team Managers
8
Can an Edifix Team have more than one Manager?
How can I add a new Team Member to my Edifix Team?
How can I designate a member of my Team as a Manager?
How can I deactivate access to Edifix for a member of my Team?
How do I set or change the default editorial style for my Team?
See all 8 articles
User Roles in Edifix for Teams
1
What's the difference between an Organization Lead, a Team Manager, and a Team Member?
Subscription Management in Edifix for Teams (for Organization Leads)
Managing My Organization's Subscription
6
Who can access an Organization's subscription information?
How do I expand or change my Organization's reference allowance?
How many Team Members can my Organization have?
How do I renew my Organization's subscription?
Where can I see my Organization's subscription information?
See all 6 articles
eXtyles - Help with Installation
Software and Hardware Requirements
4
eXtyles Installation - Software and Hardware Requirements
eXtyles and Office 365
eXtyles and 64-bit Office
How do I check whether I have 64-bit or 32-bit Office on my computer?
eXtyles Installation Problems
13
I need the eXtyles serial number and other installation information
eXtyles appears in the Add-Ins tab rather than as its own tab
eXtyles is installed, but is not showing up in Word
Windows issues an error message or crashes when I try to install eXtyles
eXtyles fails to find a Microsoft Word installation
See all 13 articles
eXtyles - Help with Difficult Documents
Working with difficult Word documents
7
eXtyles paragraph style is missing or corrupted
Upon attempting to run Activate and Normalize on a document, Word crashes or the document doesn’t activate
eXtyles appears to freeze during Cleanup
Upon Activation, black borders appear in my document
Upon Activation, all of my text changes to Right-to-Left alignment
See all 7 articles
eXtyles - Help with References and Citations
Journal name not recognized
1
Why didn’t eXtyles recognize a journal in my reference?
Reference linking and correction
7
Are data from PubMed and Crossref always reliable?
A DOI inserted by Crossref Linking resolves to a broken link.
Error message after applying critical HTTPS patch for PubMed Linking Modules
PubMed Reference Checking fails with "301" error
Why is PubMed linking taking so long to complete?
See all 7 articles
Citations
2
eXtyles says it failed to convert the document during Citation processes
Citation Matching is incorrectly removing the superscript from my citations
eXtyles - Help with Microsoft Word
Problems with Microsoft Word
12
October 2020 Office update causes eXtyles to misapply or drop Word styles
How do I install a specific version of Word?
Word issues an "Insert a Smart Card" warning when Word is started
August 2017 Update for Office 2016 causes error messages and Paragraph Styling dialog to disappear
Fix for bug affecting Microsoft Equation Builder math objects when processed with eXtyles
See all 12 articles
Known issues in Word 2013 and 2016
5
Slow application performance in Word 2013 and 2016
Word 2013 no longer supports Type 1 (and older) fonts
Paragraph styling menu hotkeys are missing in Word 2013 and 2016
Word 2016 no longer supports Arial Unicode MS font (affects circled letter/number characters)
Journal Database Update fails, particularly in Office 2013 and Office 2016
eXtyles - Help with Math
Solutions related to MathType
8
eXtyles reports a MathType translation Error-14 during export
Word crashes when eXtyles exports a document containing MathType equations
Double-clicking on a MathType equation after an eXtyles process is run opens a different equation
Word is unable to write an embedded object
MathType is unable to convert OMML (Equation Builder) objects
See all 8 articles
Solutions related to Microsoft OMML (Equation Builder) equations
2
Fix for bug affecting Microsoft Equation Builder math objects when processed with eXtyles
Equations are being turned into graphics
eXtyles - Working with Graphics
Tips for graphics handling
3
Workflow options for handling graphics in your Word document
Extracting graphics from your Word file
Graphics and XML Export
Solutions for problems with graphics
1
eXtyles XML export tells me that there is a picture in the file
eXtyles - Documentation
Where to find eXtyles documentation
1
Where can I find eXtyles documentation?
Debugging eXtyles
1
How to enable Debug Mode
eXtyles - Working with Adobe InDesign
Solutions for InDesign and Word-to-InDesign issues
1
When I import my Word document into InDesign, some of the eXtyles styles are not converting correctly
eXtyles - Common XML Export errors
Common Parsing Errors
1
Warning: The attribute id of element [aff] is declared as ID but contains a token that does not start with a name start character
Tips, Tricks and Best Practices
3
What are the most important things to check before export?
Best practices for resolving XML errors after export
What happens if I use an XML export file that didn't parse correctly?
eXtyles - Other
Microsoft related
2
How can I get Windows Explorer / File Explorer to show file extensions?
How can I extract original image files from a Word document?
Other
3
Can eXtyles help me create accessible content?
Should my standards organization choose ISO STS or NISO STS?
Should my standards organization choose STS or DITA?
Getting Started with Edifix
Learning About Edifix
14
What is Edifix?
Are references really that inaccurate?
What types of references can Edifix restructure?
Why can Edifix parse some reference entries and not others? What does “parse” mean, anyway?
Edifix is based on eXtyles technology. What is eXtyles?
See all 14 articles
Choosing a Subscription
8
How do I choose the right plan?
Can I sign up for more than one free trial?
Will I be charged for an Edifix subscription when my free trial ends?
How do I upgrade from a trial to a monthly or annual subscription?
What is an Enterprise plan?
See all 8 articles
Using Edifix
Submitting References
15
What are the sample references for? Will I be charged for using them?
I have no idea what style(s) this author’s reference list is in, and I’m not sure the author knows either. There’s all kinds of information missing, too! Can Edifix still help me?
How do I paste my references into Edifix?
Do references have to be numbered or in alphabetical order?
Can I paste an auto-numbered list of references into Edifix?
See all 15 articles
Selecting an Editorial Style
8
What editorial styles are available in Edifix?
Does Edifix support “Harvard” and “Vancouver” styles?
What is the difference between APA5 and APA6?
What are (Citation Manager Export Format) and RIS?
What is “No Format”?
See all 8 articles
Using the Linking and Correction tools
10
What do PubMed and Crossref Correction and Linking do?
How are Crossref and PubMed correction different? WHY are they different?
Is data from PubMed and Crossref always reliable?
What is PubMed?
How are MEDLINE, PubMed, and PubMed Central different?
See all 10 articles
Viewing My Reference Results
13
What is the difference between the References Only, References + Links/Comments, and Show Changes views?
How can I tell whether or not Edifix made changes to a specific reference entry, and if so, what was changed?
What’s the difference between an unparsed and a semi-parsed reference entry?
Why are some references gray?
How does Edifix decide which entries are billable and will be deducted from my reference allowance?
See all 13 articles
Using My Reference Results
12
How do I export my references from Edifix?
What does the Copy References to Clipboard button do?
Why does the Copy References to Clipboard button not work for me?
What does the Select All References for Copying button do?
Why do I lose formatting when I copy and paste my references?
See all 12 articles
Troubleshooting
15
Why did Edifix do that?! I thought we were friends!
Why did Edifix merge my references?
Why is there extra punctuation in my reference?
Why didn’t Edifix recognize a journal in my reference?
Why did Edifix link my reference to the wrong article?
See all 15 articles
Using Cabells Reference Checking
4
What is Cabells Reference Checking?
What should I do if Cabells Reference Checking flags an item on my reference list?
Why did I get a warning when I tried to use Cabells Reference Checking?
Do I have to pay for Cabells Reference Checking?
Retraction Watch
3
What is the Retraction Watch database?
How does Edifix detect retracted articles?
What should I do about Edifix retraction warnings?
Managing My Edifix Account
Managing My Reference Allowance
9
What is a reference allowance?
What is the difference between “Parsed” and “Billable” references?
Does my reference allowance expire?
Where can I see my remaining reference allowance?
What happens if I use up my reference allowance?
See all 9 articles
Managing My User Account
10
Where can I view and edit my account information?
How do I change my password?
I’ve forgotten my password - how can I retrieve it?
How can I change my default Edifix settings?
How can I retrieve previous Edifix jobs?
See all 10 articles
Managing My Subscriptions
8
Where can I view my subscription information?
Where can I view my transaction information?
When will I be billed for my subscription?
Can I change my subscription plan?
If I change my subscription plan, what happens to my remaining reference allowance?
See all 8 articles
Getting Help
Everything Else
7
When should I use the Report Issue button?
Who do I contact for help with Edifix?
Who do I contact for help with PubMed or Crossref data?
Who do I contact for help with billing?
Who do I contact for information that is not product help?
See all 7 articles
Inera - Training
eXtyles Training
5
eXtyles User Training
eXtyles Refresher Training
eXtyles Administrator Training
eXtyles Developer Training
eXtyles Combined Administrator/Developer Training
Microsoft Word Training
1
Word Tips for Editors
Account Management in Edifix for Teams
For Organization Leaders
3
How do I see what's going on with my Edifix Organization?
How do I view individual Teams?
How do I review the Edifix Jobs processed by Team Members in my Organization?
For Team Managers
1
How can I review my Team Members' past Edifix jobs?
