On some occasions, once you’ve contacted eXtyles Support for technical assistance, you may be asked to turn on eXtyles’s “debug mode.” Turning on debug mode allows the support team to view additional information about how eXtyles is performing in your installation.

Please follow the instructions in either Method 1 or Method 2 carefully and completely. If you’re asked to turn on debug mode, the support team member will provide instructions and answer any related questions. 

Method #1: Enable debug mode in Config.ice

1. Close Microsoft Word.
   
2. In a plain text editor such as Notepad, open the configuration file C:\Program Files\eXtyles\XXXConfig.ice, where XXX is the name of your organization, such as IneraConfig.ice.
3. Paste the following line at the top of your XXXConfig.iceconfiguration file:
   TEMP DIR=$(ICEINSTALL)\TEMP

4. Find the following two lines in your XXXConfig.ice configuration file:
   #OM-SHOW WINDOW=6
   #OM-ARGUMENTS=-load frserver.xvc -c pcRulNum 25 -log frserver.log -a gswCO_InDebugMode -a

   gswReportRules -a gswCO_DebugData -a gswCO_KeepDataLog -a gswCO_KeepDebugLog

5. Delete just the pound or hash symbol from the beginning of these two lines, as follows:

   OM-SHOW WINDOW=6

   OM-ARGUMENTS=-load frserver.xvc -c pcRulNum 25 -log frserver.log -a gswCO_InDebugMode -a

   gswReportRules -a gswCO_DebugData -a gswCO_KeepDataLog -a gswCO_KeepDebugLog

6. Save the file and close it. If you’re editing in an application that allows you to save in different formats, such as Word, make sure to save the file as plain text (not a Word document).

7. Restart Microsoft Word.

You can now run eXtyles processes as usual. In debug mode, eXtyles will save log files with useful diagnostic information to a

\TEMP directory within your eXtyles installation directory. The support team may request that you send a zipped copy of this directory or may request certain files from within this directory.

Method #2: Enable debug mode in the Registry

1. Close Microsoft Word.
2. Click Start, and search for RegEdit in your programs and files.
3. Open RegEdit. If prompted to allow the program to make changes to the computer, click Yes.
4. Navigate to the following directory:
   Computer/HKEY_LOCAL_MACHINE/SOFTWARE/Inera/eXtyles
5. Right-click the eXtyles key (folder), and select New>Key. Name the Key "Omnimark".
6. Double-click the Omnimark key to open it.
7. Right-click within the key and select New>String Value. Name the the string "ARGUMENTS".
8. Double-click ARGUMENTS to edit the string. Enter the following value:
   -load frserver.xvc -c pcRulNum 25 -log frserver.log -a gswCO_InDebugMode -a gswReportRules -a gswCO_DebugData -a gswCO_KeepDataLog
9. Click OK.
10. Restart Word.
    

Your debugging log files will be saved to the default Temp directory on your computer. This location is likely in a hidden folder in your Users folder:
C:\Users\YourUsername\AppData\Local\Temp\EXTYLES

You can show your Hidden Folders by modifying the settings in your Folder Options on the Control Panel.