This message indicates that on the previous uninstall, some files were not completely cleared out of the directory C:\Program Files\InstallShield Installation Information. Inera is not sure why this occasionally occurs, but there is a fix. Note: Follow these instructions carefully, because removing the wrong folder can interfere with other applications.
- Open the directory C:\Program Files\InstallShield Installation Information in Windows Explorer.
- Open a Windows search within this directory for files named setup.ini that contain the text “eXtyles”.
- When the setup.ini file containing this text is found, delete the directory in which it is located. For example, if the setup.ini file in the folder C:\Program Files\InstallShield Installation Information\{E0DB3600-1FB2-11D5-9EC3-0000861CFC58} contains “eXtyles”, delete the entire folder {E0DB3600-1FB2-11D5-9EC3-0000861CFC58}.
After deleting this folder, you should be able to reinstall eXtyles.